Terms of Service

Agreement to Terms

By accessing Still Heart Psychology services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

Practice: Still Heart Psychology
Psychologist: Cara Mueller (AHPRA Registration: PSY0001957377)
Psychotherapist: Gérard Crouzet
ABN: 11284100501

Services Provided

Still Heart Psychology provides online psychological therapy services via secure telehealth platform. Services include:

• Individual therapy (with Cara Mueller, registered psychologist)
• Relationship work (with Cara Mueller and Gérard Crouzet, psychotherapist)
• Spiritual integration support
• Conscious living and dying support
• Plant medicine preparation and integration

All psychological services provided by Cara Mueller are delivered in accordance with AHPRA standards and the Australian Psychological Society Code of Ethics.

Professional Relationship

The relationship between practitioner and client is professional and therapeutic in nature. Services are provided as general psychological support and do not constitute:

• Emergency or crisis intervention services
• Medical diagnosis or treatment
• Legal advice or forensic evaluation
• Guaranteed outcomes or results

Emergency Services

Booking and Attendance

Scheduling

Sessions are scheduled by mutual agreement via email. You will receive confirmation of your appointment time.

Cancellation Policy

We understand that unexpected situations can arise. If you need to cancel your appointment:

• More than 48 hours in advance - no charge.
• Within 48 hours - 50% of the session fee will be charged.
• Within 24 hours - the full session fee will be incurred.

Cancellation fees are implemented to maintain a respectful and productive therapeutic environment. Consistent attendance supports effective therapy, and practitioners dedicate time to session preparation. Late cancellations prevent appointment slots from being filled by others who may need support.

No-Shows

If something comes up and you are unable to attend your appointment, we understand. However, the full session fee will be charged before you can reschedule.

Late Attendance

We recognise that delays can happen. However, to respect all our clients, sessions will end at the originally scheduled time.

Fees and Payment

Session Fees

Payment is required prior to your scheduled session. This ensures your appointment is confirmed and reserved for you. Current session fees are listed on our Pricing & Policies page. Fees are reviewed periodically and you will be notified of any changes.

Payment Methods

Payment can be made via:

• Credit/debit card via Stripe
• Bank transfer (invoice provided)
• PayPal (invoice provided)

Medicare Rebates

Medicare rebates are not currently available. Fees are set to support accessible, ongoing therapeutic work.

Telehealth Requirements

For online sessions, you are responsible for:

• Having a reliable internet connection and suitable device
• Being in a private, confidential space during sessions
• Being in a safe location (address must be provided for emergency purposes)
• Testing your technology before the session
• Contacting us if you experience technical difficulties

Sessions use a secure telehealth platform. You will receive a session link via email.

Confidentiality

All information shared in therapy is confidential in accordance with the Australian Psychological Society (APS) Code of Ethics and relevant legislation, except where:

• You provide written consent for disclosure
• Required by law (e.g., court order)
• There is serious risk of harm to yourself or others
• There is suspicion of child abuse or neglect

These exceptions are discussed at the commencement of therapy. See our Privacy Policy for full details on how your information is handled.

Client Responsibilities

As a client, you agree to:

• Provide accurate information about your health and circumstances
• Inform us of any changes in your mental health or circumstances
• Attend sessions in a sober state (not under the influence of alcohol or non-prescribed drugs)
• Treat the practitioners and therapeutic space with respect
• Inform us if you are working with other healthcare providers
• Take responsibility for your own wellbeing between sessions

Termination of Services

Either party may terminate the therapeutic relationship at any time. Where possible, we will discuss termination and can provide referrals to other practitioners if appropriate.

We reserve the right to terminate services if:

• You repeatedly miss appointments without notice
• Fees remain unpaid
• You engage in threatening or abusive behaviour
• We determine that we are not the appropriate providers for your needs

Website Content

The content on this website, including blog posts, is provided for general informational and educational purposes only. It does not constitute psychological advice, diagnosis, or treatment.

All content is the intellectual property of Still Heart Psychology and may not be reproduced, distributed, or transmitted without prior written permission.

Complaints and Feedback

If you have concerns about services provided, please contact us directly at info@stillheart.space. We are committed to resolving concerns professionally and respectfully.

You also have the right to lodge a formal complaint with:

• Australian Health Practitioner Regulation Agency (AHPRA): www.ahpra.gov.au
• Australian Psychological Society (APS) Ethics Committee

Limitation of Liability

While we provide professional psychological services to the best of our ability, we cannot guarantee specific outcomes. You acknowledge that therapy involves effort and commitment, and results vary between individuals.

We are not liable for decisions you make outside of sessions, nor for outcomes beyond our reasonable control.

Changes to Terms

These terms may be updated from time to time. Material changes will be communicated to you. Continued use of services after changes constitutes acceptance of updated terms.

Governing Law

These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.

Contact

If you have questions about these Terms of Service, please contact:

Still Heart Psychology
Email: info@stillheart.space
Website: stillheart.space