All fees in Australian dollars (AUD)
50-minute sessions
Joint sessions are for couples, families, or any two people attending together. Sessions with two therapists mean each person is held while the dynamic between them is explored.
70-minute sessions
Standard therapy + 20 minutes of guided practice. Includes tailored meditation, breathwork, body-based awareness, or guided visualisation to help cultivate presence, process emotions in an embodied way, and anchor insight into daily life.
All sessions are held online via secure video. You will receive a link to the telehealth portal after your booking is confirmed.
Medicare rebates are not currently available. Still Heart Psychology operates as a private practice. If you hold private health insurance with psychology extras, you may be eligible for a partial rebate - please check with your insurer directly.
Pre-payment is required before each session. Payment can be made via Stripe, PayPal, or direct bank transfer. You will receive a payment link or bank details with your booking confirmation.
Life happens, and sometimes sessions need to be rescheduled. To be fair to everyone, the following policy applies:
If you join late, the session will still end at the scheduled time. The full fee applies regardless of the length of attendance. If you are running late, please join when you can - even a shorter session can be valuable.
If you do not attend your session without notice, the full session fee will be charged. If you experience two consecutive no-shows, future bookings may require pre-payment before scheduling.
These policies exist to honour both your time and ours. When a session is booked, that time is held exclusively for you - it cannot be offered to someone else at short notice.
Cancellation and no-show fees reflect the reality that each missed session directly impacts our ability to sustain this practice and continue offering care. These boundaries are set with respect, not rigidity - if genuine hardship arises, please reach out and we can discuss options.